Refund and Returns policy
Return policy on customer remorse
If you happen to change your mind, all items can be returned within a 30 day period, starting from the day after you receive your order. Please notify us for a seamless return process via email at info@active-burst.com.
We only accept returns for customer remorse on the following conditions:
-The item is new and unused
-For items with a manufacturer seal, the manufacturer seal must be unopened
-The item cannot be damaged due to the handling or use of the customer
-The item must be in its original packaging with all original accessories
-In cases of customer remorse returns, shipping costs are paid by the customer.
Return policy on damaged, wrong, or dysfunctional products
If you find products in your order damaged, wrong or dysfunctional please contact us directly by email at info@active-burst.com . In the aforementioned case, you will have 30 days to return these products and get refund or replacement. This period starts from the day after you receive your order. This also includes items that become faulty within the 30 days period from receiving the order. You will not be charged for return shipping costs when returning an item that arrives damaged, wrong or dysfunctional, as the shipping costs will already be paid by us in the return label.
Returning an order
Contact us via email at info@active-burst.com, and state the reason of your return, and we will send the RMA return label according to the reason of your return. The return label will have shipping costs paid.
Pack the item neatly and carefully and send the item.
Canceling an order
You have 24 hours days before the item(s) have been shipped to cancel your order.
In case your order has already been shipped, kindly follow the return policies stated above that correspond to your reason of return.
Lost shipments
If at least 2 days have elapsed since the expected delivery date, please contact our customer service via email at info@active-burst.com and allow us at least 5 days to investigate the item(s) whereabouts with the courier service. If we cannot track your shipment after the 5 day investigation, the shipment will be declared lost and you will be entitled to a full refund or we will send a replacement if you choose so.
You may learn more about our delivery policies here: Shipping Policy
Refund process
The refund will be initiated once your product is received back in our warehouse and inspected by our team. Once approved, the refund take 5-10 business days to process. Refunds will be made in the original method of payment.
Contact us:
Customer Support 24/7
Phone: +44 7854 492 046
Address: Unit 5, Park Farm View, Barrow, Clitheroe, BB7 9YS
Email: Info@active-burst.com
